We’ve been developing the software in traditional Chinese for a long time, meanwhile we do constantly have some English speaking users, we usually helped them out via emails.
Due to the fact the global users have increased, we have obtained a lot of requests to assist international customers, therefore we recently add this English version of our website and also set up an English support forum, where we can expand our services more efficiently and people can easily access to the information they need.
As to the time zone offset issue and to keep costs down, all product support is online via our technical support website at: http://chipmailer.com/forum Normally questions will be answered within 24 hours.
Meanwhile, we have consolidated some frequently asked questions for your reference. For more details about configurations or functional issues, please lookup online help for assistance.
The developer team has received thousands of emails, with questions, suggestions and bug reports. Lots of these emails have the same questions that are why we decided to introduce the support forum where you can get most of answers to your questions. The online help, forum and FAQs should be your first aid kits.
